Chief of Staff · Strategy & Operations · Project Management

Christin Pootsmaa

"I talk to people. I make the analysis. Leadership gets the answer."

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About

I'm a strategy and project management professional with 5+ years across management consulting, financial services, and international programme delivery. My sweet spot: sitting between leadership and the organisation - interviewing people, making sense of what's really going on, and turning it into decisions that stick. MSc in Business Administration (Change & Leadership, VU Amsterdam), Lean Six Sigma Green Belt, and an unreasonable love for a well-structured decision paper.

5+ years experience

4 countries worked across

30+ people coordinated

MSc · VU Amsterdam

What I actually do

Listen & interview

From board members to warehouse teams: I ask, people talk, and I find out what's actually happening.

Analyse & synthesise

I turn scattered input into one clear story: decision papers, roadmaps, and recommendations leadership can act on.

Align & deliver

Steering committees, cross-functional teams, non-negotiable deadlines. Everyone aligned, from kick-off to done.

Experience

Jan 2026 – present🇳🇱
Project Manager Supply Chain & Commerce · Action
- Built and launched a new department centralising supplier engagement across the business.
- Leading an EU regulatory implementation with 30+ people across functions, against a hard deadline.
- Prepare and facilitate Steering Committees; decision papers and escalations for the Management Team.
Sept 2024 – Sept 2025🇳🇱
Senior Consultant · Synechron Amsterdam
- Partnered with the Management Team on company strategy; translated it into a strategy booklet and the annual company day.
- Ran key strategic initiatives on behalf of the executive team.
Nov 2021 – Aug 2024🇪🇪
Senior Consultant · PwC Estonia
- Led the development of a data-driven policymaking methodology for the European Commission, coordinating teams across countries.
- Go-to-market and transformation strategies in telecom, financial services, and the public sector.
- Drove the cross-Baltic advisory integration; promoted to Senior Consultant in 2023.
2021🇪🇪
Investor Relations Specialist · Crowdestate
- Investor communications and monthly investor materials for a crowdfunding platform.
2020🇪🇪
Private Banking Intern · SEB
- Market overviews and investment reports on the Bloomberg Terminal.

Projects

European Commission

Co-developed and piloted a data-driven decision-making framework for evidence-based policymaking.

Action

Designed and launched a brand-new department, from operating model to implementation.

PwC Baltics

Built the platform and leadership cadence that connected three countries' advisory practices.

Skills & Education

Strategy & Transformation

· Strategic Planning & Execution
· Business Transformation
· Operating Model Design
· Change Management

Project & Programme Management

· Cross-Functional Project Management
· Programme Delivery
· Steering Committee Facilitation
· Lean Six Sigma Green Belt

Leadership & Stakeholder Management

· Executive & C-Level Engagement
· Stakeholder Alignment & Communication
· Workshop Facilitation
· Change Adoption & Embedding

Education

· MSc Business Administration - Change & Leadership, VU Amsterdam
· BA International Business Administration - Estonian Business School (+ Toulouse Business School exchange)

Languages

Estonian - native
English - C2
Dutch - A2 (ask me again next year)
Spanish - A2
Russian - A2